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<!doctype html>
<html lang="zh-CN">
<head>
<meta charset="utf-8" />
<meta name="viewport" content="width=device-width, initial-scale=1" />
<title>Account Deletion Request / 账号删除申请 — 智花学伴 SmartBuddy</title>
<meta name="description" content="Request deletion of your SmartBuddy (智花学伴) account and associated data. Provided by Five Questions (Beijing) Technology Co., Ltd." />
<style>
:root {
color-scheme: light dark;
--text: #111827;
--muted: #6b7280;
--bg: #f8fafc;
--card: #fff;
--line: #e5e7eb;
--brand: #0f766e;
--soft: #ecfdf5;
--warn: #9a3412;
--warn-bg: #fff7ed;
}
@media (prefers-color-scheme: dark) {
:root {
--text: #e5e7eb;
--muted: #9ca3af;
--bg: #0b1220;
--card: #111827;
--line: #374151;
--brand: #2dd4bf;
--soft: #0f2f2c;
--warn: #fdba74;
--warn-bg: #2a1a0f;
}
}
* { box-sizing: border-box; }
body {
margin: 0;
background: var(--bg);
color: var(--text);
font: 16px/1.75 -apple-system, BlinkMacSystemFont, "Segoe UI", "PingFang SC", "Microsoft YaHei", sans-serif;
}
.wrap { max-width: 980px; margin: 32px auto; padding: 0 16px 48px; }
.card {
background: var(--card);
border: 1px solid var(--line);
border-radius: 14px;
padding: 24px;
margin-bottom: 20px;
}
.topbar {
display: flex;
flex-wrap: wrap;
gap: 10px;
justify-content: space-between;
align-items: center;
margin-bottom: 16px;
}
.lang {
display: inline-flex;
border: 1px solid var(--line);
border-radius: 999px;
overflow: hidden;
background: var(--card);
}
.lang button {
border: 0;
background: transparent;
color: var(--muted);
padding: 8px 14px;
cursor: pointer;
font: inherit;
}
.lang button.active {
background: var(--brand);
color: #fff;
}
h1, h2 { margin: 0 0 14px; line-height: 1.35; }
h1 { font-size: 28px; color: var(--brand); }
h2 { font-size: 19px; margin-top: 28px; }
p, li { margin: 8px 0; }
ul { margin: 8px 0; padding-left: 20px; }
.meta { color: var(--muted); font-size: 14px; margin-bottom: 12px; }
.badge {
display: inline-block;
background: var(--soft);
color: var(--brand);
border: 1px solid var(--line);
border-radius: 999px;
padding: 4px 10px;
font-size: 13px;
margin-right: 6px;
margin-bottom: 6px;
}
.note {
background: var(--warn-bg);
border: 1px solid var(--line);
border-radius: 12px;
padding: 14px 16px;
color: var(--warn);
margin: 16px 0;
}
label { display: block; margin: 14px 0 6px; font-weight: 600; }
input, textarea, select {
width: 100%;
border: 1px solid var(--line);
border-radius: 10px;
padding: 12px 14px;
background: var(--bg);
color: var(--text);
font: inherit;
}
textarea { min-height: 120px; resize: vertical; }
.actions { margin-top: 18px; display: flex; flex-wrap: wrap; gap: 10px; }
button.submit, a.button {
appearance: none;
border: 0;
border-radius: 10px;
padding: 12px 18px;
background: var(--brand);
color: #fff;
font: inherit;
font-weight: 600;
cursor: pointer;
text-decoration: none;
display: inline-block;
}
button.submit.secondary, a.button.secondary {
background: transparent;
color: var(--brand);
border: 1px solid var(--brand);
}
.hidden { display: none !important; }
code, .mono { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: 0.95em; }
.foot { color: var(--muted); font-size: 13px; margin-top: 24px; }
</style>
</head>
<body>
<main class="wrap">
<div class="topbar">
<div>
<span class="badge">SmartBuddy / 智花学伴</span>
</div>
<div class="lang" role="group" aria-label="Language">
<button type="button" id="btn-zh" class="active" onclick="setLang('zh')">中文</button>
<button type="button" id="btn-en" onclick="setLang('en')">English</button>
</div>
</div>
<!-- ========== 中文 ========== -->
<article class="card" id="panel-zh">
<h1>智花学伴 · 账号删除申请</h1>
<div class="meta">
应用：智花学伴（SmartBuddy）｜ 开发者：五道题（北京）科技有限公司<br />
App ID / Package：cn.fivequestions.smartbuddy ｜ 版本说明页更新日期：2026-08-14
</div>
<p>本页面用于帮助用户在<strong>未安装应用</strong>的情况下，也能申请删除「智花学伴」账号及相关数据，以满足 Google Play 等应用商店关于账号删除的公开说明要求。</p>
<p>本页面提供<strong>删除申请渠道与说明</strong>。提交申请后，我们将在核验身份后处理；页面本身不会在点击后立即自动删除账号。</p>
<div class="note">
重要提示：账号删除不可恢复。删除完成后，您将无法再使用该账号登录，相关学习与作答数据通常也无法找回。请确认后再提交申请。
</div>
<h2>一、这是哪个应用？</h2>
<ul>
<li><strong>应用名称</strong>：智花学伴（SmartBuddy）</li>
<li><strong>开发者</strong>：五道题（北京）科技有限公司（Five Questions (Beijing) Technology Co., Ltd.）</li>
<li><strong>适用平台</strong>：Android / iOS / Web（以实际提供的版本为准）</li>
<li><strong>商标说明</strong>：「五道题」「智花」为五道题（北京）科技有限公司注册商标（®）</li>
</ul>
<h2>二、如何申请删除账号</h2>
<p>您可通过以下任一方式申请：</p>
<ul>
<li>
<strong>方式 A（推荐，应用内）</strong>：打开「智花学伴」→ 登录账号 →
<strong>设置 → 账号与安全 / 账号设置 → 注销账号</strong> → 阅读风险提示并确认。
</li>
<li>
<strong>方式 B（网页申请）</strong>：填写本页下方表单，通过邮件向我们提交删除申请。
请使用您注册/绑定账号时的手机号、邮箱或学号等信息，以便我们核验身份。
</li>
</ul>
<h2>三、删除后将清除的数据（通常包括）</h2>
<ul>
<li>账号标识与资料：昵称、头像、个人资料等账号展示信息</li>
<li>登录与绑定关系：应用内登录态、相关第三方绑定关系（在技术可行范围内解除）</li>
<li>学习与作答数据：练习记录、答题记录、学习进度、错题相关记录</li>
<li>互动练习数据：对话练习记录、语音/图片作答内容（若仍保存在我们的服务端）</li>
<li>其他与该账号直接关联、且删除后不影响法定义务履行的业务数据</li>
</ul>
<h2>四、可能保留的数据及期限</h2>
<p>在法律法规、监管要求、安全与争议处理所需范围内，我们可能在必要期限内保留部分信息，例如：</p>
<ul>
<li><strong>交易/财务相关记录</strong>（如有）：为满足财务、审计或纠纷处理要求，通常保留至法定期限届满；</li>
<li><strong>安全与反作弊日志</strong>：用于排查滥用、欺诈或攻击，通常保留不超过 <strong>180 天</strong>（法律法规另有规定的除外）；</li>
<li><strong>已依法披露或匿名化处理后的数据</strong>：经匿名化且无法识别到特定个人的数据，可能继续用于统计分析；</li>
<li><strong>法律要求必须保留的记录</strong>：按有权机关要求或法定最低保存期限执行。</li>
</ul>
<p>保留期满后，我们将删除或匿名化处理相关信息。</p>
<h2>五、人工处理流程与时效</h2>
<ol>
<li>您通过应用内注销或本页提交删除申请；</li>
<li>我们核验账号归属（可能联系您补充证明信息）；</li>
<li>核验通过后执行账号删除与关联数据处理；</li>
<li>原则上自收到有效申请并完成核验后 <strong>15 个工作日</strong>内处理完毕并答复；复杂情形可能延长，我们会说明原因。</li>
</ol>
<h2>六、网页删除申请表单</h2>
<p>请填写以下信息。点击提交后将打开您的邮件客户端，把申请内容发送给我们（无需安装 App）。</p>
<form id="form-zh" onsubmit="return submitDeletion('zh');">
<label for="zh-name">姓名 / 称呼（可选）</label>
<input id="zh-name" name="name" type="text" placeholder="例如：张三" />
<label for="zh-account">账号标识（必填）</label>
<input id="zh-account" name="account" type="text" required placeholder="手机号 / 邮箱 / 学号 / 用户 ID" />
<label for="zh-platform">主要使用的平台</label>
<select id="zh-platform" name="platform">
<option value="Android">Android（Google Play）</option>
<option value="iOS">iOS</option>
<option value="Web">Web</option>
<option value="Unknown">不确定</option>
</select>
<label for="zh-contact">联系方式（必填，便于我们回复）</label>
<input id="zh-contact" name="contact" type="text" required placeholder="可用邮箱或手机号" />
<label for="zh-reason">补充说明（可选）</label>
<textarea id="zh-reason" name="reason" placeholder="例如：希望删除账号及全部学习记录"></textarea>
<div class="actions">
<button class="submit" type="submit">通过邮件提交删除申请</button>
<a class="button secondary" href="mailto:liutingchao@fivequestions.cn?subject=SmartBuddy%20Account%20Deletion%20Request">直接发邮件</a>
</div>
</form>
<p class="foot">
受理邮箱：<span class="mono">liutingchao@fivequestions.cn</span><br />
公司主体：五道题（北京）科技有限公司<br />
相关协议：
<a href="./privacy-policy.html">隐私协议</a> ·
<a href="./service-agreement.html">服务协议</a>
</p>
</article>
<!-- ========== English ========== -->
<article class="card hidden" id="panel-en">
<h1>SmartBuddy · Account Deletion Request</h1>
<div class="meta">
App: SmartBuddy (智花学伴)｜ Developer: Five Questions (Beijing) Technology Co., Ltd.<br />
Package name: cn.fivequestions.smartbuddy ｜ Page updated: 2026-08-14
</div>
<p>This page lets users request deletion of their SmartBuddy account and associated data <strong>without installing the app</strong>, as required by Google Play and similar store policies.</p>
<p>This page provides a <strong>request channel and disclosure</strong>. After you submit a request, we will verify your identity and process deletion. The page itself does not instantly delete your account on click.</p>
<div class="note">
Important: Account deletion is irreversible. After deletion, you will no longer be able to sign in with that account, and learning/answer data associated with it generally cannot be recovered.
</div>
<h2>1. Which app is this for?</h2>
<ul>
<li><strong>App name</strong>: SmartBuddy (智花学伴)</li>
<li><strong>Developer</strong>: Five Questions (Beijing) Technology Co., Ltd.</li>
<li><strong>Platforms</strong>: Android / iOS / Web (as offered)</li>
<li><strong>Trademarks</strong>: “五道题” and “智花” are registered trademarks of the developer</li>
</ul>
<h2>2. How to request account deletion</h2>
<ul>
<li>
<strong>Option A (in-app, recommended)</strong>: Open SmartBuddy → sign in →
<strong>Settings → Account &amp; Security / Account settings → Delete account</strong>
→ read the risk notice and confirm.
</li>
<li>
<strong>Option B (web request)</strong>: Fill in the form below and email us your deletion request.
Please provide the phone number, email, student ID, or other identifiers used for the account so we can verify ownership.
</li>
</ul>
<h2>3. Data typically deleted</h2>
<ul>
<li>Account profile data such as nickname, avatar, and profile fields</li>
<li>Sign-in sessions and third-party binding relationships (where technically feasible)</li>
<li>Learning and exercise data such as practice records, answers, progress, and mistake-related records</li>
<li>Interactive practice data such as dialogue practice records and voice/image answer content stored on our servers</li>
<li>Other business data directly linked to the account that is not required for legal compliance</li>
</ul>
<h2>4. Data that may be retained, and for how long</h2>
<ul>
<li><strong>Financial / transaction records</strong> (if any): retained as required by applicable law for accounting, audit, or dispute handling;</li>
<li><strong>Security and anti-abuse logs</strong>: usually retained for up to <strong>180 days</strong>, unless a longer period is required by law;</li>
<li><strong>Anonymized data</strong>: data that can no longer identify an individual may be kept for analytics;</li>
<li><strong>Records required by law or authorities</strong>: retained for the legally required minimum period.</li>
</ul>
<p>After the retention period ends, we delete or anonymize the remaining information.</p>
<h2>5. Manual review process and timing</h2>
<ol>
<li>You submit a deletion request in-app or via this page;</li>
<li>We verify account ownership (we may ask for additional proof);</li>
<li>After verification, we delete the account and process associated data;</li>
<li>We generally complete processing and respond within <strong>15 business days</strong> after a valid, verified request. Complex cases may take longer; we will explain if so.</li>
</ol>
<h2>6. Web deletion request form</h2>
<p>Complete the form below. Submitting opens your email client with a pre-filled deletion request (no app install required).</p>
<form id="form-en" onsubmit="return submitDeletion('en');">
<label for="en-name">Name (optional)</label>
<input id="en-name" name="name" type="text" placeholder="Your name" />
<label for="en-account">Account identifier (required)</label>
<input id="en-account" name="account" type="text" required placeholder="Phone / email / student ID / user ID" />
<label for="en-platform">Primary platform</label>
<select id="en-platform" name="platform">
<option value="Android">Android (Google Play)</option>
<option value="iOS">iOS</option>
<option value="Web">Web</option>
<option value="Unknown">Not sure</option>
</select>
<label for="en-contact">Contact for reply (required)</label>
<input id="en-contact" name="contact" type="text" required placeholder="Email or phone number" />
<label for="en-reason">Additional notes (optional)</label>
<textarea id="en-reason" name="reason" placeholder="e.g. Please delete my account and learning records"></textarea>
<div class="actions">
<button class="submit" type="submit">Submit request by email</button>
<a class="button secondary" href="mailto:liutingchao@fivequestions.cn?subject=SmartBuddy%20Account%20Deletion%20Request">Email us directly</a>
</div>
</form>
<p class="foot">
Contact email: <span class="mono">liutingchao@fivequestions.cn</span><br />
Developer: Five Questions (Beijing) Technology Co., Ltd.<br />
Related documents:
<a href="./privacy-policy.html">Privacy Policy</a> ·
<a href="./service-agreement.html">Terms of Service</a>
</p>
</article>
</main>
<script>
var SUPPORT_EMAIL = 'liutingchao@fivequestions.cn';
function setLang(lang) {
var zh = document.getElementById('panel-zh');
var en = document.getElementById('panel-en');
var btnZh = document.getElementById('btn-zh');
var btnEn = document.getElementById('btn-en');
var isZh = lang === 'zh';
zh.classList.toggle('hidden', !isZh);
en.classList.toggle('hidden', isZh);
btnZh.classList.toggle('active', isZh);
btnEn.classList.toggle('active', !isZh);
document.documentElement.lang = isZh ? 'zh-CN' : 'en';
try { localStorage.setItem('sb-account-deletion-lang', lang); } catch (e) {}
}
function submitDeletion(lang) {
var prefix = lang === 'zh' ? 'zh' : 'en';
var name = document.getElementById(prefix + '-name').value.trim();
var account = document.getElementById(prefix + '-account').value.trim();
var platform = document.getElementById(prefix + '-platform').value;
var contact = document.getElementById(prefix + '-contact').value.trim();
var reason = document.getElementById(prefix + '-reason').value.trim();
if (!account || !contact) return false;
var subject = 'SmartBuddy Account Deletion Request / 智花学伴账号删除申请';
var body =
'App: SmartBuddy (智花学伴)\n' +
'Developer: Five Questions (Beijing) Technology Co., Ltd.\n' +
'Package: cn.fivequestions.smartbuddy\n\n' +
'Request type: Account & associated data deletion\n' +
'Name: ' + (name || '(not provided)') + '\n' +
'Account identifier: ' + account + '\n' +
'Platform: ' + platform + '\n' +
'Contact: ' + contact + '\n' +
'Notes: ' + (reason || '(none)') + '\n\n' +
'I request that my SmartBuddy account and associated data be deleted.\n' +
'本人申请删除智花学伴账号及关联数据。\n';
window.location.href =
'mailto:' + SUPPORT_EMAIL +
'?subject=' + encodeURIComponent(subject) +
'&body=' + encodeURIComponent(body);
return false;
}
(function init() {
var lang = 'zh';
try {
var saved = localStorage.getItem('sb-account-deletion-lang');
if (saved === 'en' || saved === 'zh') lang = saved;
else if ((navigator.language || '').toLowerCase().indexOf('zh') !== 0) lang = 'en';
} catch (e) {}
setLang(lang);
})();
</script>
</body>
</html>